1. Data Protection at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data refers to any data that can personally identify you. Detailed information on data protection can be found in our privacy policy below.

Data Collection on Our Website

Who is responsible for data collection on this website? Data processing on this website is carried out by the website operator. The operator’s contact details can be found in the legal notice of this website. How do we collect your data? Some data is collected when you provide it to us, for example, by filling out a contact form. Other data is collected automatically by our IT systems when you visit the website. This mainly includes technical data (e.g., browser type, operating system, or time of access). This data is collected automatically once you enter our website. What do we use your data for? Part of the data is collected to ensure the error-free provision of the website. Other data may be used to analyze your user behavior. What rights do you have regarding your data? You have the right to receive information, free of charge, about the origin, recipients, and purpose of your stored personal data at any time. You also have the right to request correction, blocking, or deletion of this data. For this and other questions concerning data protection, you may contact us at any time at the address given in the legal notice. You also have the right to lodge a complaint with the competent supervisory authority.

Analytics Tools and Third-Party Tools

When visiting our website, your browsing behavior may be statistically analyzed. This happens mainly with cookies and analysis programs. The analysis of your browsing behavior is usually anonymous; the data cannot be traced back to you personally. You can object to this analysis or prevent it by not using certain tools. Detailed information on this can be found in the privacy policy below. You can object to this analysis. Information on the objection options is provided in this privacy policy.

2. General Information and Mandatory Disclosures

Data Protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. When you use this website, various personal data are collected. Personal data is data that can personally identify you. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens. Please note that data transmission over the Internet (e.g., communication by e-mail) may have security gaps. Complete protection of data from access by third parties is not possible.

Note on the Responsible Party

The party responsible for data processing on this website is: PHÖNIX Hotel GmbH Am Räschen 2 51702 Bergneustadt Phone: 02261 94 86 – 0 E-Mail: info@phoenix-hotel.de The responsible party is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent. You may revoke your consent at any time. A simple notification by e-mail is sufficient. The legality of the data processing carried out before the revocation remains unaffected by the revocation.

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of data protection violations, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done as far as it is technically feasible.

SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries you send to us, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the browser’s address line changes from “http://” to “https://” and by the lock symbol in your browser line. When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, Blocking, Deletion

Within the scope of applicable legal provisions, you have the right to free information about your stored personal data, its origin, recipients, and the purpose of data processing, and, if applicable, a right to correction, blocking, or deletion of this data at any time. For this and other questions concerning personal data, you may contact us at any time at the address given in the legal notice.

Objection to Advertising E-Mails

The use of contact data published as part of the legal notice obligation for the purpose of sending unsolicited advertising and information materials is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam e-mails.

3. Data Protection Officer

Statutory Data Protection Officer

We have appointed a data protection officer for our company. Datenschutz Achenbach GmbH Sven Achenbach Kölner Straße 75 51702 Bergneustadt Tel.: 02261 / 815 831 20 Email: info@datenschutz-achenbach.de

4. Data Collection on Our Website

Cookies

Our website uses so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies make our offer more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit. You can configure your browser to inform you about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted. Cookies that are necessary for the electronic communication process or for providing certain functions you have requested (e.g., shopping cart function) are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (e.g., cookies for analyzing your surfing behavior) are stored, these are treated separately in this privacy policy. Cookies other than technically necessary ones are only set after your consent. You can review/adjust your decision here.

Server Log Files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type and version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of the server request
• IP address

This data is not merged with other data sources. The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits data processing for the fulfillment of a contract or pre-contractual measures.

Contact Form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact data you provided, will be stored by us for processing the inquiry and in case of follow-up questions. We do not share this data without your consent. The processing of the data entered in the contact form is thus based exclusively on your consent (Art. 6 para. 1 lit. a GDPR). You may revoke this consent at any time. A simple notification by e-mail to us is sufficient. The legality of the data processing operations carried out before the revocation remains unaffected by the revocation. The data you enter in the contact form remains with us until you request its deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected.

5. Plugins and Tools

Google Web Fonts

This site uses so-called web fonts provided by Google for the uniform display of fonts. The Google Fonts are installed locally. No connection to Google servers takes place.

Google Maps

This site uses the Google Maps map service via an API. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. To use the features of Google Maps, your IP address must be stored. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission. The use of Google Maps is in the interest of an appealing presentation of our online offers and easy findability of the locations indicated on our website. This constitutes a legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. More information on how user data is handled can be found in Google’s privacy policy: https://policies.google.com/privacy?hl=en. We use Google Maps as a pure opt-in solution. This means that no connection to the provider takes place before you agree to this connection by clicking on the preview image.

Guestline Booking Tool

We offer online booking on our homepage via the online booking system of Guestline GmbH, Agnes-Pockels-Bogen 1, D-80992 Munich. A connection to the provider is established when the page is accessed. The use of Guestline’s tools is in the interest of providing a user-friendly booking option. This represents a legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. Details on the provider’s data protection can be found here: https://www.guestline.com/de/datenschutzrichtlinie/

Wellness-Hotel-24 Quality Seal

We display and link on our website the quality seal of the provider wellnesshotel24 c/o profitsol GmbH & Co. KG, Heidenauer Str. 9, D-01259 Dresden. This graphic is loaded directly from the provider when the page is loaded. This gives the provider knowledge that our website has been accessed via your IP address. When you click the link (the seal), you open the provider’s website directly. The use of the quality seal is in the interest of displaying our current rating status and thus building trust. This represents a legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. Further information on the provider’s data protection can be found at https://www.wellnesshotel24.de/privacy.

Google reCAPTCHA

This site uses Google reCAPTCHA to check and prevent interactions through automated access, e.g., by bots. This is a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as “Google.” Through certification under the EU-US Privacy Shield https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active Google guarantees that EU data protection regulations are also observed when processing data in the USA. Through this service, Google can determine from which website a request is sent and from which IP address you use the so-called reCAPTCHA input box. In addition to your IP address, further information may be collected by Google that is necessary for the provision and assurance of this service. The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the security of our online presence and in the prevention of unwanted, automated access in the form of spam, etc. Google provides further information on the general handling of your user data at https://policies.google.com/privacy