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Guest questionnaire

Your opinion is important to us!

 

Dear guests,

thank you for choosing PHÖNIX Hotel in Bergneustadt. Do you feel comfortable? Are you able to really relax, habe a successful meeting or a good time celebrating?
Since we can only continuously improve through your opinion, we would be delighted if you took the time to fill out this guest questionnaire.

Cleanliness
front office
room
restaurant
wellness area
exterior
conferences / celebrations
Front Office & Reservations
reservation process
price-performance ratio
friendliness & cordiality
readiness to help
flexibility
facilities / equipment
Restaurant, Service- & Kitchen-Team
friendliness & cordiality
readiness to help
flexibility
breakfast buffet
half board / meals á la carte
cake & coffee
total quality of food & beverages
variety of food & beverages
restaurant facilities
Room & Housekeeping-Team
friendliness & cordiality
readiness to help
flexibility
daily service
facilities & equipment
Wellness Area & Cosmetics / Massage Department
price-performance ratio
friendliness & cordiality
readiness to help
flexibility
facilities & equipment
offer
Conferences & Celebrations
friendliness & cordiality
readiness to help
flexibility
overall service
equipment of the room
facilities
conference / banquet catering
I took notice of the PHÖNIX Hotel through:

My overall impression

I will gladly come again:

General information